Pricing Transparency

1. Service Visit / Inspection Charge

Service Visit Charge: ₹350. This is the charge for the technician visit and initial inspection of your appliance. It is not the complete repair cost.

2. What the ₹350 Charge Covers

• Technician visit to your service address
• Initial inspection of the appliance to understand the problem

Repair work, spare parts, components, gas/electrical work and other required services are not included in the ₹350 visit charge.

3. Additional Charges

Additional charges may apply when further work or parts are required, depending on the specific service requirement:

• Diagnosis-related work
• Repair work
• Spare parts and components
• Gas-related work
• Electrical work
• Other required services

The actual additional charge depends on the issue found and the work required, so no fixed price for these items is listed on this website.

4. Before Additional Work

Where additional chargeable work is required, the technician explains the issue and the applicable charges to you before proceeding. You can decide whether to go ahead with the additional chargeable work.

5. Why the Final Cost May Vary

The final service cost may vary depending on:

• The actual issue identified during inspection
• The condition of the appliance
• The repair required
• Spare parts or components needed
• Gas-related or electrical work, where required
• Other service requirements

6. Why We Publish This Page

This page is here to help you understand the difference between the ₹350 service visit / inspection charge and any additional service or repair charges. Additional charges can apply when additional work, parts or components are required, and they are explained to you before chargeable work begins.

7. Service Areas

We provide service in Chennai, Coimbatore, Tirupur and Erode. Service availability may depend on your exact location, the appliance and the service requirement.

8. Same Charge for All Our Services

The ₹350 service visit charge is the same on all our service pages — washing machine service (front load, top load, semi automatic) and refrigerator service (single, double and triple door, inverter and non-inverter). We do not publish different visit charges for different brands.

Customercare B2B is an independent service provider. Our charges are our own and do not represent any manufacturer's or brand's official service pricing.

9. No Final Price Before Inspection

Because the repair cost depends on the actual problem, we cannot give a final repair price before inspection. The ₹350 visit / inspection charge does not necessarily represent the final repair or service cost.

10. Payment

Please confirm the applicable charges and payment details directly with us when you book or during the visit.

11. Price Changes

Charges shown on this website may be updated from time to time. Please confirm the applicable service charge with us before service where necessary.

12. Your Information

Please provide accurate contact information, service address, appliance details and problem description when you contact us. Accurate information helps us understand and coordinate your service.

13. Booking and Enquiries

You can contact us to ask about a service, request a booking, confirm service availability or clarify applicable charges — by phone, WhatsApp or email, or using the Book a Service form.

14. Related Policies

Please also read our Privacy Policy, Terms & Conditions and Disclaimer.

15. Contact Information

For questions about our charges, please contact: