Terms & Conditions

1. Acceptance of Terms

By using this website, submitting an enquiry or requesting a service through it, you agree to these Terms & Conditions. If you do not agree, please do not use the website to request services.

2. Website Usage

This website is provided for general information, service information, customer enquiries, booking / service requests and communication with Customercare B2B.

Please do not misuse the website, submit intentionally false information, or attempt to interfere with its normal operation.

3. Services

Customercare B2B provides doorstep washing machine service and repair (front load, top load and semi automatic) and refrigerator service and repair (single door, double door and triple door, including inverter and non-inverter models) in Chennai, Coimbatore, Tirupur and Erode.

• The service provided depends on the actual requirement.
• Availability may depend on location and service capacity.
• The exact work required is determined after inspection and diagnosis.
• Website descriptions do not guarantee that every specific issue can be repaired.

4. Booking / Service Requests

Submitting the booking form (which opens WhatsApp with your details), or contacting us by WhatsApp, phone or email, is a service request or enquiry.

• Submitting a request does not automatically confirm an appointment.
• Service availability may need to be confirmed.
• We may contact you to confirm your details and the visit.
• Please provide accurate contact and service information.

5. Customer Information

You are responsible for providing accurate information, including your name, mobile number, appliance type, service address and any problem / message details. Incorrect information may affect communication, appointment coordination or service delivery.

6. Service Visit / Inspection Charge

Service Visit Charge: ₹350. This covers the technician visit and initial inspection. It is separate from additional repair or service costs and is not the total repair cost.

Additional charges may apply depending on the diagnosis, repair work, spare parts, components, gas/electrical work or other required services.

7. Additional Work and Your Approval

If inspection identifies additional work, parts or repair requirements, the applicable charges are explained to you before we proceed with chargeable work. You can decide whether to go ahead with the additional chargeable work.

8. Service Availability

Service availability may depend on:

• Your location
• The appliance and service requirement
• Technician / service capacity
• Availability of parts
• Other practical service conditions

We do not promise same-day service or specific arrival times.

9. Pricing Changes

Charges shown on this website may change from time to time. Applicable charges are confirmed with you before any additional chargeable work is carried out.

10. Repair / Service Outcome

Service results depend on the condition of the appliance, the underlying issue, parts, previous repairs, its age and other factors. We do not guarantee that every repair will succeed, or guarantee a specific lifespan, performance improvement or permanent repair.

11. Spare Parts and Components

• Additional charges may apply where spare parts or components are required.
• Part availability may vary.
• The exact part requirement is known only after inspection and diagnosis.

12. Brand Names

Customercare B2B is an independent service provider and is not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturer or brand, and is not an official service center of any brand. Any brand names or trademarks that may be referred to belong to their respective owners and are used only to identify the appliances we may service.

13. WhatsApp and Third-Party Communication

This website uses WhatsApp for service requests and also lets you contact us by phone and email. WhatsApp is a third-party platform that is not owned or controlled by Customercare B2B; when you use it, you are also subject to WhatsApp's own terms and privacy practices.

14. Website Content

We take reasonable care to keep website information accurate and useful. However, service information, pricing and availability may change, and website content may occasionally need updates.

15. Privacy

Personal information you share with us is handled as described in our Privacy Policy.

16. Disclaimer

Please also read our Disclaimer for important information about our services, pricing and brand relationships.

17. Website Information

Information on this website is general information and service information. Please confirm your specific service requirement, the applicable charges and availability with us where necessary.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. The updated version will be published on this page with a revised "Last updated" date.

19. Contact Information

For questions about these Terms & Conditions, please contact: