Disclaimer

1. Introduction

The information on this website is provided by Customercare B2B for general information and to help customers make service enquiries. Please review the service details and applicable charges, and confirm them with us, before confirming a service.

2. Business Information

This website is operated by Customercare B2B, an independent home appliance service provider.

3. Service Information

This website provides information about the services we offer: doorstep washing machine service and repair (front load, top load and semi automatic) and refrigerator service and repair (single door, double door and triple door, including inverter and non-inverter models).

• Service availability may depend on your location and on technician availability.
• Service availability may also depend on the appliance and the service requirement.
• The actual work required can be determined only after inspection and diagnosis.
• Information on this website is not a guarantee that every specific issue can be repaired.

4. Pricing

Service Visit Charge: ₹350. This charge covers the technician visit and initial inspection. It is not the total repair cost.

Additional charges may apply depending on the diagnosis, repair work, spare parts, components, gas/electrical work or other required services. Applicable additional charges are explained before proceeding with chargeable work, and you can decide whether to authorize that work. Please confirm the applicable charges before authorizing any additional work.

5. Diagnosis and Repair Outcome

The condition of every appliance is different. General information on this website should not be read as a promise of a particular repair result before inspection or diagnosis.

• Repair requirements may vary from appliance to appliance.
• Some parts may need replacement.
• Additional work may be required after diagnosis.
• Final charges depend on the actual issue found.

6. Brand Names and Trademarks

Customercare B2B is an independent service provider and is not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturer or brand. We are not an official or authorized service center of any brand.

Any brand names or trademarks that may be referred to belong to their respective owners and are used only to identify the appliances we may service. For manufacturer warranty service, please contact the brand directly.

7. Website Content Accuracy

We take reasonable care to keep the information on this website accurate and current. However, service information, availability and pricing may change, and website content may occasionally need updates. We may update the website when necessary.

8. Third-Party Services

This website lets you contact us through WhatsApp, your phone dialler and your email application. These services are operated independently by third parties and have their own terms and privacy policies. We do not control these platforms.

9. Information You Provide

When you contact us or use the booking / service request form, please provide accurate details, including your name, mobile number, appliance type, service address and any message or problem description. Incorrect details may delay or prevent us from responding or providing the service.

10. Service Availability

Submitting an enquiry or booking request does not by itself confirm an appointment or guarantee service availability. A service visit is arranged only after our team confirms it with you. We do not promise specific response times, technician arrival times or repair completion times on this website.

11. General Information Only

General information on this website — such as descriptions of common appliance problems — is not a substitute for an actual inspection and diagnosis of your appliance by a technician.

12. Use of Website Information

Website information is provided in good faith for general information and service enquiry purposes. Please confirm your specific service requirement and the applicable charges with us before making decisions based only on general website information.

13. Privacy and Personal Information

Personal information you share through this website is handled as described in our Privacy Policy.

14. Contact Us

If you have any questions about this Disclaimer or our services, please contact: