Privacy Policy

1. Introduction

Customercare B2B ("we", "us", "our") provides doorstep washing machine and refrigerator service and repair in Chennai, Coimbatore, Tirupur and Erode. We respect the privacy of visitors to this website.

This Privacy Policy explains what information you may share with us when you use this website or contact us, how that information may be used, and the choices available to you. By using this website or contacting us through it, you acknowledge the practices described in this policy.

2. Information We May Collect

We only receive information that you choose to provide. When you use the booking / service request form on this website and choose to send it, or when you contact us by phone, WhatsApp or email, you may provide:

• Name — the customer name you enter.
• Mobile number — so we can contact you about your request.
• Appliance / service details — for example, the type of washing machine or refrigerator you select.
• Service address — the address where the service is required.
• Message / problem description — any details you choose to add about the problem or requirement.
• Email address — if you contact us by email.
• Any other information you voluntarily include in your message, call or email.

The booking form also asks you to confirm that you understand the ₹350 service visit charge before you continue.

3. How We Use Information

Information you provide may be used for purposes connected to your enquiry and our services, such as:

• Responding to your enquiry or service request
• Contacting you about your booking, technician visit or appointment
• Processing and providing the service you request
• Explaining applicable charges before chargeable work
• Customer support and follow-up about the service provided
• Maintaining service and business records
• Improving our website and customer experience

4. WhatsApp Communication

This website offers WhatsApp as a way to send your service request. When you choose to contact us through WhatsApp, your communication is handled through the WhatsApp application and service.

WhatsApp is a third-party service. It is not owned, operated or controlled by Customercare B2B, and your use of WhatsApp is subject to WhatsApp's own terms and privacy practices. We use the details you send us on WhatsApp to respond to your request as described in this policy.

5. Phone and Email Communication

When you call us on 8111010021 or email us at info@customercareb2b.in, the information you share may be used to respond to your enquiry or to arrange the service you request.

6. Cookies and Website Technologies

The website may use basic technical technologies required for the website to function, such as those provided by our website platform and hosting. Where cookies or similar technologies are used, they may help the website function properly and help us understand general website usage.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

7. Online Advertising

Visitors may reach this website through online advertising platforms, such as search advertising. Advertising and measurement technologies, where implemented on the website, may use cookies or similar technologies to measure campaign performance and improve advertising relevance.

The details you enter in the booking form are used to prepare your WhatsApp message and are not intended to be shared with advertising platforms. Where available, you can manage how ads are personalised to you through the settings provided by the advertising platform or your browser.

8. Information Sharing

We do not sell or rent your personal information to third parties for unrelated purposes. Information may be shared only where reasonably necessary, for example:

• With our technicians or team members to respond to and carry out your requested service
• To provide customer support for your request
• With communication or service providers we use to operate our business (such as telephone, WhatsApp, email or website hosting services)
• Where required to comply with applicable law or a lawful request

9. Data Security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely risk-free, and we cannot guarantee absolute security.

10. Data Retention

We keep the information you share for as long as reasonably necessary to respond to your enquiry, provide the service, maintain business and service records, and meet legal or record-keeping requirements.

11. Third-Party Websites and Services

This website contains links and contact options that lead to third-party services, such as WhatsApp, your phone dialler and your email application. These services have their own terms and privacy practices, and we are not responsible for how they handle your information. We encourage you to review their policies.

12. Children's Privacy

This website is intended for general users seeking appliance service and is not specifically directed toward children.

13. Your Choices

You can choose not to submit personal information through this website. However, we may not be able to respond to your enquiry or provide the requested service without the information needed to contact you and reach your location.

If you have questions about this policy, or would like to ask about the information you have shared with us, please contact us using the details below.

14. Policy Updates

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised "Last updated" date.

15. Contact Us

For privacy-related questions or requests, please contact: